CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS

You have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 3 working days from the day after you received you order. Notice of contract must be given in writing to: Notice of Contract Cancellation, by email to: info@farahasmar.com

For orders cancelled, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: FARAH ASMAR: SABASTIAH STREET, P.O.BOX 3086 AMMAN 11821, JORDAN. All items must be returned unused and in their original condition, from the original delivery country.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

RETURNS AND EXCHANGES USING OUR FREE COLLECTION SERVICE

You may prefer to return or exchange items using our free returns and exchanges collection service. You must request your Returns Merchandise Authorization (RMA) number within 14 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

 

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